Manhattan Associates Momentum 2025 Unveiled: Revealing Fresh Directions and Innovations
In the ever-evolving world of supply chain management, Manhattan Associates is spearheading a shift towards Agentic AI, marking a significant leap from traditional automation. Jeff Beadle, the senior director at Manhattan Associates, recently discussed this trajectory, emphasising the importance of contextual learning and adaptability in AI-powered automation.
Current advancements in Manhattan Associates' Warehouse Management Systems (WMS) are reflecting this shift. The company's WMS now integrates AI-driven features such as "Action Assist," an AI-powered chat interface that helps warehouse floor workers access standard operating procedures and diagnostics instantly, enhancing decision-making and reducing downtime.
Moreover, Manhattan Associates has introduced a hybrid AI-powered demand forecasting engine and new inventory planning tools specifically designed to optimise inventory management and respond dynamically to market conditions. Their WMS solutions increasingly incorporate real-time location systems, voice recognition, and robotics, broadening their capability to scale efficiently with growing e-commerce demand from major retailers like Amazon, Shein, and Temu.
At Momentum 2025, Manhattan Associates announced "sweeping Agentic AI support" within its Manhattan Active solutions, signalling a strategic shift towards more autonomous, AI-driven operational workflows. The Agentic AI integration aims to enhance warehouse intelligence and automation, driving towards self-directed systems that can proactively manage tasks and exceptions without constant human intervention.
Furthermore, Manhattan Associates launched Enterprise Promise & Fulfill™, a cloud-native B2B sales and fulfillment platform that integrates with ERP and WMS systems to provide advanced inventory visibility, automated exception handling, and intelligent order promising — all powered by AI technologies. Their Manhattan Active Order Management platform now includes a connector app with Shopify, enabling real-time network inventory tracking and omnichannel order fulfillment options like buy-online-pickup-in-store (BOPIS), curbside pickup, and same-day delivery, enhancing customer service and operational agility.
These innovations underscore Manhattan Associates' commitment to embracing AI and automation to meet the surging complexity and speed demands in e-commerce warehousing. Going forward, the company is focused on expanding Agentic AI capabilities to drive greater autonomy and intelligence in warehouse operations while integrating seamlessly with broader enterprise supply chain systems to ensure scalable, intelligent, and flexible fulfillment.
The company's efforts position Manhattan Associates at the forefront of smart warehousing technology, leveraging AI to transform supply chain responsiveness and efficiency in a rapidly evolving logistics landscape. As automation within warehouses increases, software will need to adapt to the anticipated surge in new warehouse construction projected for 2027.
In conclusion, the supply chain and AI sectors are witnessing rapid advancements, as exemplified by Manhattan Associates' innovative approach to warehouse management and order fulfilment. Solutions driven by generative AI are increasingly in demand from clients, and AI agents are emerging as the next frontier of development in supply chain management. Technology leaders such as Google, Microsoft, and Amazon must work together in advancing agentic AI to meet the growing demands of the digital age.
- Manhattan Associates' focus on Agentic AI in supply chain management marks a significant shift from traditional automation, emphasizing contextual learning and adaptability.
- The Warehouse Management Systems (WMS) at Manhattan Associates are integrating AI-driven features like "Action Assist," an AI-powered chat interface, to enhance worker decision-making and reduce downtime.
- Manhattan Associates has introduced a hybrid AI-powered demand forecasting engine and new inventory planning tools to optimize inventory management and respond quickly to market changes.
- At Momentum 2025, the company announced sweeping Agentic AI support within its Manhattan Active solutions, signaling a move towards more autonomous, AI-driven operational workflows.
- Manhattan Associates launched Enterprise Promise & Fulfill, a cloud-native B2B sales and fulfillment platform, integrating AI technologies for advanced inventory visibility, automated exception handling, and intelligent order promising.
- The company's warehousing innovations, driven by AI and automation, aim to meet the complexity and speed demands in e-commerce, preparing for anticipated growth in warehouse construction in 2027.
- In the rapidly evolving logistics landscape, technology leaders like Google, Microsoft, and Amazon should collaborate to advance agentic AI, meeting the growing demands of the digital age in both the supply chain and education-and-self-development sectors, as well as the general-news and sports industries.
