Evaluation of Moveworks: AI-Driven Solution for Employee Assistance

Redefining Workplace Support: Moveworks, a Revolutionary AI-Powered Platform

Evaluation of Moveworks: AI-Driven Solution for Employee Assistance

Moveworks is an innovative AI-powered platform engineered to revolutionize how employees get work done by Automating Support.oriented around making support processes more efficient and employe-centric. Primarily, Moveworksfocuses on streamlining the resolution of workplace issues such as IT tickets, HR inquiries, and facilities requests through conversational AI.

The platform is integrated with existing systems to deliver instant and accurate solutions, reducing the workload for support teams and improving overall employee productivity. Moveworks caters mainly to medium to large enterprises seeking to optimize internal operations and intensify employee satisfaction by simplifying support processes.

Problems Solved by Moveworks:

1. Reducing Resolution Time: Moveworks minimizes the frustrating wait times employees face for ticket resolutions, ensuring issues are addressed swiftly and efficiently.
2. Minimizing Support Workloads: By automating repetitive tasks, Moveworks allows support staff to concentrate on higher-priority tasks, maximizing operational efficiency.
3. Improving Employee Experience: The platform ensures employees can focus on their primary tasks without the distraction of operational issues, providing a seamless, productive working environment.

Showcasing Moveworks Software:

Tool NameQatalog

Moveworks Software embodies usability and is packed with robust features, delivering a smooth experience for both employees and IT departments. The platform thrives on advanced natural language understanding (NLU), making it able to comprehend and resolve complex workplace issues effortlessly. It interoperates flawlessly with popular enterprise tools such as Slack, Microsoft Teams, ServiceNow, and Workday, ensuring seamless adoption and minimal disruption to existing workflows.

Best ForAffordable, easy-to-implement search

Key Features ushered by Moveworks:

Ease of DeploymentQuick setup, no data migration

• Conversational AI: Simplifies employee interaction with the platform using natural language, empowering them to resolve most issues independently.
• Automated Ticket Resolution: Manages the entire lifecycle of IT and HR tickets, from creation to closure.
• Proactive Notifications: Ensures employees remain informed about changes, upcoming deadlines, or critical updates.
• Deep Integrations: Compatible with a wide range of enterprise applications, guaranteeing compatibility and ease of use.
• Customizable Workflows: Offers flexible support processes tailored to meet the unique needs of organizations.

Primary Use CaseSecure, real-time enterprise search solution

Designed with a user-centric approach, Moveworks ensures even non-technical users can take advantage of its advanced capabilities without requiring specialized training or expertise.

PricingFree trial; Pro: $15/user/month

Choosing Moveworks Over the Competition:

Moveworks distinguishes itself from competitors through its exceptional AI capabilities, easy integration with existing enterprise tools, scalability, focus on employee experience, and continuous improvement. To elaborate:

Tool NameMicrosoft Copilot

1. Unparalleled AI Performance: Moveworks' proprietary NLU algorithms outperform traditional support solutions, delivering faster and more accurate resolutions.
2. Ease of Integration: Unlike many competitors, Moveworks integrates seamlessly with existing enterprise tools, reducing implementation time and costs.
3. Scalability: The platform is engineered to handle the complexities of large organizations, making it a top choice for enterprises.
4. Employee-Centric Approach: By actively addressing common workplace issues, Moveworks increases employee satisfaction and engagement.
5. Continuous Improvement: The AI learns and evolves continually, becoming more effective as it processes more data, enhancing overall platform performance.

Best ForMicrosoft ecosystem users

Ideal User Groups:

Ease of DeploymentRequires Microsoft ecosystem

Moveworks caters to several user groups, offering immense value to their respective functions:

Primary Use CaseEnhancing productivity within Microsoft apps

1. IT Teams: Automates support tasks, reducing ticket backlogs and offering IT staff the opportunity to focus on strategic initiatives.
2. HR Departments: Provides instant answers to employee inquiries about policies, benefits, or onboarding.
3. Facility Managers: Streamlines the process for handling maintenance requests to ensure prompt resolutions without intervention.
4. Employees Across all Levels: Empowers employees to solve their own issues, boosting productivity and reducing frustration.

PricingCustom pricing

Specific Use Cases:

1. Onboarding New Employees: Automates common onboarding tasks like equipment setup, account provisioning, and policy training.
2. IT Support: Overcomes common technical issues such as password resets, software installations, or network troubleshooting.
3. HR Policy Queries: Responds to employee queries about leave policies, benefits, or compliance requirements instantly.
4. Facilities Requests: Simplifies the process for reporting and tracking maintenance issues.

Tool NameServiceNow Virtual Agent

These use cases empower organizations to create a more efficient and contented workforce.

Best ForServiceNow users needing AI automationEase of DeploymentIntegrated within ServiceNow

A Comprehensive Guide to Moveworks' Core Features:

Primary Use CaseAutomating routine tasks in IT, HR, and customer service

Reporting:

PricingCustom pricing

Moveworks offers comprehensive reporting capabilities, empowering businesses to track essential metrics and performance indicators. Users can access real-time data on the efficiency of workflows and measure the impact of AI-driven solutions on overall productivity. This data aids companies in optimizing operations, enhancing decision-making, and identifying areas for improvement.

Integrations:

Tool NameUiPath

Moveworks interfaces seamlessly with a variety of enterprise applications, boosting functionality and streamlining workflow. Key integrations include:

Best ForBusinesses looking for comprehensive automation

• Jira: Streamlines issue tracking and project management.
• Salesforce: Fosters customer relationship management.
• ServiceNow: Enhances IT service management capabilities.

Ease of DeploymentMore complex setup

These integrations enable businesses to automate tasks across numerous systems, reducing friction and amplifying overall productivity.

Primary Use CaseAutomating repetitive business processes

Mobile Apps:

PricingCustom pricing

Moveworks provides mobile applications that empower users to access core features on the go. The apps are compatible with both iOS and Android platforms, allowing employees to manage requests, find information, and automate tasks from anywhere. This fosters flexibility and supports remote work scenarios.

Single Sign-On (SSO):

Tool NameGlean

Moveworks supports Single Sign-On (SSO) to simplify user access. This feature enables users to log into MyMoveworks and access applications from a single portal, enhancing convenience and security. The platform is compatible with various SSO providers, ensuring broad compatibility with enterprise security protocols.

Best ForCompanies needing unified search

Automation:

Ease of DeploymentSimple deployment

Automation is a keystone feature of Moveworks, facilitating business automation by completing complex workflows at high speeds through multiple integrations and plugins. For example, it can automate PTO request processing or IT support ticket resolutions, conserving valuable time and resources.

Primary Use CaseCompany-wide search and AI-powered knowledge management

Security:

PricingCustom pricing

Security remains of utmost importance to Moveworks. The platform adheres to stringent industry standards (e.g., GDPR, SOC 2) to handle user data securely. This includes encryption, access controls, and regular security audits to ensure sensitive information is safeguarded.

API:

Tool NameIBM Watson Assistant

Moveworks offers a robust API to support extensive customization and integration opportunities. Businesses can leverage the API to create custom applications or workflows that align with their specific needs, fostering deeper integration with existing systems.

Best ForBusinesses needing conversational AI support

Deployment:

Ease of DeploymentPre-built templates available

Moveworks can be deployed either in the cloud or on-premises, offering flexibility to accommodate organizations' infrastructure and compliance requirements. Cloud deployment offers scalability and ease of access, while on-premises deployment may be preferred for organizations with stringent data security needs.

Primary Use CaseAI-powered self-service and support automationPricingCustom pricing

Company and Contact Information:

Moveworks Company Information:

Tool NameZendesk AI

Headquarters Location:

Best ForCompanies using Zendesk for automation

• Address: 1400 Terra Bella Avenue, Mountain View, CA 94043, United States

Ease of DeploymentEasy adoption

Additional Locations:

Primary Use CaseAI-enhanced customer support and ticketing

• San Francisco, CA: 221 Main Street, Suite 780, San Francisco, CA 94105, United States
• Austin, TX: 515 Congress Ave, Suite 1212, Austin, TX, United States
• New York, NY: 135 Madison Ave, Suite 115, 12th Floor, New York, NY, United States

PricingCustom pricing

Support Services:

• Website Contact: Visit Moveworks Contact Us
• Types of Support:
• AI-driven support through platform, chat functionality
• Email support for existing customers
• Operating Hours: Specific support hours are not available on the website, but businesses are advised to contact through the Moveworks Contact Us page for exact timings.

Tool NameBest ForBusinesses needing multilingual support

Pricing and Demo Options:

Ease of Deployment

Moveworks primarily offers a custom pricing model based on the number of users. Information on exact pricing plans is not publicly disclosed, but they can we arranged by contacting Moveworks directly or requesting a personalized demo through the following link: Get a demo

Primary Use CaseMulti-channel customer engagementPricingCustom pricing

Funding, Market, and Future Trends:

As of the latest data available, Moveworks has raised around $305 million in six funding rounds and has approximately 300 employees. Major investors include Alkeon Capital, Tiger Global Management, Kleiner Perkins, and Sapphire Ventures, among others.

Tool NameEspressive

The market for AI in enterprise applications is vast and expanding, with projections estimating it might reach over $100 billion by 2025. Moveworks positions itself effectively within this market, catering to large enterprises seeking to optimize internal operations and enhance employee satisfaction.

Best ForIT help desk automationEase of DeploymentModerate complexity

Latest News and Updates:

Primary Use CaseStreamlined employee support

In 2023, Moveworks achieved notable milestones and introduced innovative features such as Enterprise Search and Agentic Automation. The platform also expanded its strategic alliance with Microsoft and reported significant growth, including over 300 enterprise customers and recognition in the 2023 Gartner Magic Quadrant for Artificial Intelligence in IT Service Management.

PricingCustom pricing

Sources:

1. Moveworks. (2023). From Request to Resolution: A New Age in Internal IT Support with Moveworks. Retrieved from https://www.moveworks.com/blog/from-request-to-resolution-a-new-age-in-internal-it-support-with-moveworks/
2. Moveworks. (2023). Moveworks Powers the Next Generation of Internal IT Support. Retrieved from https://www.moveworks.com/press-release-moveworks-powers-next-gen-it-support/
3. Moveworks. (2023). Moveworks Unveils Enterprise Search and Reasoning AI. Retrieved from https://www.moveworks.com/press-release-enterprise-search-reasoning-ai/
4. Moveworks. (2023). Moveworks Launches Agentic Automation. Retrieved from https://www.moveworks.com/press-release-agentic-automation/
5. Moveworks. (2023). Moveworks Expands Strategic Alliance with Microsoft. Retrieved from https://www.moveworks.com/press-release-microsoft-strategic-alliance/

The platform, Moveworks, delivers a smooth experience for both employees and IT departments in lifestyle and education-and-self-development areas, particularly by addressing complex workplace issues through advanced natural language understanding (NLU). It offers features like automated ticket resolution, proactive notifications, deep integrations, and customizable workflows.

In the finance sector, Moveworks can simplify enterprise search, enabling secure, real-time search solutions, and streamlining processes within Microsoft apps for IT teams, HR departments, facility managers, and employees across all levels. By automating support tasks, it boosts productivity and overall employee satisfaction.

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